To Apply: Please submit cover letter and resume to . 

Do you want to make a difference in the lives of older adults? Does developing relationships with community partners to coordinate programs and resources that educate and engage sound exciting? Do you want to help plan events that build community and promote well-being? We have an incredible job opportunity for YOU!

NATURE OF WORK

Bath Housing is committed to advancing housing solutions so that people from all backgrounds and income levels can live, work, and thrive in our region. Our organizational culture is built around our core values: 1) the relationships we develop through consistent, compassionate, and credible actions and interactions, 2) wellness as it relates to our staff, the people we work with, and our community; and 3) strategic problem solving and innovation as we anticipate and meet the evolving housing regional needs.

The Resident Service Coordinator (RSC) supports Bath Housing residents by connecting them to applicable services in the community through a network of deep partnerships and community connections. Following best practices and processes, the Resident Service Coordinator ensures quality assurance requirements are met or exceeded. This position works within a progressive team environment to develop and create strong, long-lasting relationships with employees, vendors, and residents.

ESSENTIAL JOB FUNCTIONS  

• Assist residents in identifying the services and benefits needed to maintain independence, self-sufficiency, life satisfaction and well-being through needs assessments, office hours, and regular communication. Make referrals as requested.
• Link residents with existing services by creating a network of contact persons within the community’s social service agencies to facilitate resident access to programs.
• Promote a sense of fellowship and sense of community by working collaboratively with residents on a regular basis to develop services and programs that address their needs, to include but not limited to:
  • on-site services that are specific to residents’ preferences, as appropriate.
  • development of resident associations, project-based newsletters, welcoming committee orientation packages, support groups, etc.
  • community-oriented activities, which build bridges between people, promotes active interest in the life of the community, and generates self-sufficiency.
• Participate in local program committees to ensure advocacy of resident needs and the opportunity for connection with all available services.

EDUCATION, EXPERIENCE, AND KNOWLEDGE QUALIFICATIONS 

• Bachelor’s degree with major in social work, sociology, psychology or similar field OR equivalent work experience and training in aging, disability, social services or related field
• Working knowledge and/or experience in the following areas:
  • Community support services available to residents and eligibility requirements.
  • General issues and needs of low-income families, elderly and disabled populations.
  • HUD regulations and other relevant laws and regulations.
  • Program and community activities development to meet residents’ needs.

SKILLS AND ABILITIES QUALIFICATIONS

• Proficient technology skills (Microsoft Office) and the ability to learn new software as needed, including but not limited to the Agency software programs.
• Excellent writing and organizational skills.
• Excellent customer service skills.
• Can take initiative and use independent judgement on a daily basis.
• Strong interpersonal and communication skills with a wide range of groups, including employees, tenants, community members, community partners, residents, and the public.
• Applies effective conflict management skills in a controlled manner.
• Can work independently, as well as part of a team.
• Ability to multi-task various tasks and projects and meet expected timelines efficiently.
• Effective problem solver – can analyze information to solve problems efficiently.
• Effective program management and program evaluation skills.
• Demonstrated ability to respond to stressful situations in a controlled manner.

OTHER REQUIREMENTS, LICENSING, CERTIFICATIONS

• Valid driver’s license.
• Reliable transportation to meet the job requirements.
• Respond to emergencies and work flexible hours when necessary.

Full job description is available upon request. Applications without a cover letter will not be reviewed.